Hamilton Bathware


Praxis Industries, LLC

 
800-443-7269
Fax: 731-654-0030
Work Order Request

435 Industrial Road
Savannah, TN 38372

       
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Additional Information:

 
 
TO OUR VALUED CUSTOMER:    

TO SERVE OUR CUSTOMERS MORE EFFICIENTLY, PRAXIS HAS DESIGNED A WARRANTY CLAIM PROCEDURE IN THE EVENT OF DAMAGES OR DEFECTS INVOLVING OUR PRODUCTS. THE FOLLOWING PROCEDURES WILL INSURE THAT ANY REPAIRS OR CREDITS WILL BE COMPLETED WITHIN AN ACCEPTABLE TIME FRAME.

(1)   A WARRANTY CLAIM REQUEST, WHICH IS ENCLOSED, MUST BE FILLED OUT AND
        FAXED TO PRAXIS ALONG WITH A COPY OF THE BILL OF LADING.

(2)   DAMAGES ARE TO BE NOTED AT THE TIME OF DELIVERY ON THE BILL OF
        LADING AND A COPY OF THIS NOTATION SENT TO PRAXIS ALONG WITH A
        COMPLETED WARRANTY CLAIM REQUEST.

(3)   UPON RECEIPT OF YOUR FIELD SERVICE REQUEST, A WORK ORDER NUMBER WILL BE ASSIGNED AND THE SERVICE         REQUEST WILL BE ISSUEDTO AN APPROVED REPAIR SERVICE IN YOUR AREA AND THEY WILL SET UP AN         APPOINTMENT TO INSPECT DAMAGES.

(4)   PROBLEMS THAT ARE DUE TO MANUFACTURER DEFECTS WILL BE REPAIRED AND BILLED TO PRAXIS’ WARRANTY         DEPARTMENT.

(5)   UNREPAIRABLE DAMAGES WILL BE REPORTED BY THE REPAIR SERVICE DIRECTLY TO THE WARRANTY         DEPARTMENT FOR FURTHER INSTRUCTIONS.

(6)   DAMAGES THAT OCCUR FOLLOWING DELIVERY WILL NOT BE COVERED BY WARRANTY. IT IS VITAL THAT ALL         UNITS BE INSPECTED AT THE TIME OF UNLOADING SO THAT DAMAGES MAY BE NOTED ON THE SHIPPING PAPERS.         ALL SHIPPING DAMAGE MUST BE REPORTED IMMEDIATELY.


        WE APPRECIATE YOUR COOPERATION IN FOLLOWING OUR PROCEDURES FOR THESE CLAIMS. IT IS OUR GOAL TO PROVIDE SATISFACTORY SERVICE TO OUR CUSTOMERS AND WANT TO THANK YOU FOR YOUR BUSINESS.

SHOULD YOU HAVE ANY DISCUSSION, PLEASE CALL BRANDY FERGUSON AT (800) 443-7269 EXT. 112.
ALL WARRANTY CLAIMS SHOULD BE FAXED TO (731) 654-0030.

SINCERELY,

GINGER YOUNG
WARRANTY CLAIMS DEPT